Free Shipping/ Oversized items

• Retail orders only.
• Minimum order $149.99 before tax
• Orders within Canada

CANADA POST EXPEDITED ONLY
Some destinations do not qualify - call to see if you qualify. Oversized and heavy items do not apply and may incur additional shipping charges.

Including, but not limited to:

NO FREE SHIPPING ON ALL MATS AND ACCESSORIES

FlexiRoll, puzzle mats, tatami, crash pads, landing mats, wall mats, folding mats, mat cleaners, repair kits, subfloor cubes, edge sealer, mat tape etc.

FOR ALL HOME MAT SYSTEMS AND PUZZLE MATS

Customers are responsible for the offloading of the contents from the delivery truck. Please ensure you have the necessary equipment or assistance to safely unload your order upon delivery. Our team is here to answer any questions you may have prior to shipping to help ensure a smooth process.  

NO FREE SHIPPING ON HEAVY AND OVERSIZED ITEMS

Body Opponent Bag, Wavemaster, Ultimate conditioning bag, ground and pound target, heavy bags, medicine balls, throwing dummy, wing chun dummy, medicine ball stand, heavy bag stand, kettle bells, kettle bell rack, large kick shields, Versaflex, weight vests etc.

*The above items are oversized and will require additional shipping.

Call for details or to confirm shipping fees. 1-800-586-5836

Shipping Your Order

Please make sure that your BILLING and SHIPPING addresses match.  Otherwise, your order will be rejected and refunded by our computer system. If you require different billing and shipping addresses, please call us a 1 (800) 586-5836, and we can take care of the order manually for you.

Orders are shipped according to the weight of the shipment. Orders shipped within Canada should arrive within 1-7 business days. International Orders will be shipped by Canada Post at the calculated rate. Orders made before 11:00 am, Eastern Time, will be sent that day. Orders made after 11:00 am or on the weekend will be shipped the following business day. Please note shipping times are not guaranteed. 

Shipments may require extra shipping charges not shown on a web invoice. If this is the case for a given product it will be listed on the product page. This is a rare occurrence and applies to shipments of excessive weight or volume, which requires shipping to be calculated manually. You will be contacted to agree with any changes in shipping charges.

Return Information

Please contact our Customer Service Department within 24 hours if there is a problem with the order you received. All returns must be made within 30 days of your purchase.

Unopened products can be returned for a full refund of the purchase price. Products must be in original new condition, include complete packaging, all tags and be free from odors. Products must be shipped back to Hatashita International at the customers' expense. All merchandise must be insured properly by the customer. Refunds will be issued upon receipt of the returned products. Shipping charges cannot be refunded. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds. Prior to returning the item please contact us so we may confirm the return.

Return address:

HATASHITA INTERNATIONAL
134 Dearborn Place,
Waterloo, ON, N2J 4N5
Canada

Final Sale Items

All HAYABUSA, VENUM, SEISHIN, BAD BOY and Veni Vidi Vici (VVV) items have been discontinued in our store.

These items are FINAL SALE, so the return of it will not be accepted.

Damaged Shipments

While it is very rare, sometimes shipments are damaged during transit. Claims for damaged goods take time and proper documentation. Damaged or shorted shipments must be reported within 5 days of receiving the shipment in order to start the claim process. It is the responsibility of the receiver to inspect the shipment in its entirety before signing off on the shipment. In the rare case there is damage or a shortage it must be clearly noted and signed for by the driver as well as the receiver on the delivery paperwork. The paperwork must be submitted along with photos within the 5 day time frame.

Failure to provide the necessary documents will result in an incomplete claim and will not be accepted by the delivery company.