Store Policies

Damaged or Incorrect Items

In the event that any of your products arrive damaged, or you receive the wrong item, please Contact Us within 48 hours.

Satisfaction Guarantee

Please contact our Customer Service Department within 24 hours if there is a problem with the order you received. All returns must be made within 30 days of your purchase.

Unopened products can be returned for a full refund of the purchase price. Products must be in original new condition, include complete packaging, all tags and be free from odors. Products must be shipped back to Hatashita International at the customers' expense. All merchandise must be insured properly by the customer. Refunds will be issued upon receipt of the returned products. Shipping charges cannot be refunded. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds. Prior to returning the item please contact us so we may confirm the return.

Due to the breakable nature of wooden products, these items are exempt from our return policy. They will not be replaced if broken after purchase. If these items are broken during shipping, please contact us right away.

Return address:

134 Dearborn Pl. 
Waterloo, ON, N2J 4N5

Pick ups

Pick up orders are ready to be picked up within 24 business hours at our address: 134 Dearborn Pl. Waterloo, ON, Canada.  Our operation hours are Monday - Thursday (9 am - 6 pm), Friday (9 am - 5 pm). 


If you order a product which is out of stock, we will contact you as soon as possible to see if you wish a substitute size or item. If you would prefer to wait for the item to arrive, we are happy to accommodate backorders.


Shopping at Hatashita International is guaranteed to be safe and secure! We use the most powerful information-blocking software available in the marketplace today. This ensures that all of the information you enter into our Web Store is secure and cannot be read in transit. In fact, using your credit card in our Web Store can be safer than using it in a restaurant or a gas station.

If you would rather order by phone, you may call us toll-free at 1-800-586-5836

Privacy Policy

  • Information You Give Us:We receive and store any information you enter on our Web site or give us in any other way.  You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
  • Automatic Information:We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses content served by or on behalf of on other Web sites. Some of this data may be used by third party services like AdRoll to improve your online experience.
  • You can find information to opt out at: