Free Shipping/ Oversized items
- Retail orders only.
- Minimum order $99.99 before tax
- Orders within Canada
CANADA POST EXPEDITED ONLY
Some destinations do not qualify - call to see if you qualify. Oversized and heavy items do not apply and may incur additional shipping charges.
Including, but not limited to:
NO FREE SHIPPING ON ALL MATS AND ACCESSORIES
FlexiRoll, puzzle mats, tatami, crash pads, landing mats, wall mats, folding mats, mat cleaners, repair kits, subfloor cubes, edge sealer, mat tape etc.
NO FREE SHIPPING ON HEAVY AND OVERSIZED ITEMS
Body Opponent Bag, Wavemaster, Ultimate conditioning bag, ground and pound target, heavy bags, medicine balls, throwing dummy, wing chun dummy, medicine ball stand, heavy bag stand, kettle bells, kettle bell rack, large kick shields, Versaflex, weight vests etc.
*The above items are oversized and will require additional shipping.
Call for details or to confirm shipping fees. 1-800-586-5836
Shipping Your Order
Orders are shipped according to the weight of the shipment. Orders shipped within Canada should arrive within 1-7 business days. International Orders will be shipped by Canada Post at the calculated rate. Orders made before 11:00 am, Eastern Time, will be sent that day. Orders made after 11:00 am or on the weekend will be shipped the following business day. Please note shipping times are not guaranteed.
Shipments may require extra shipping charges not shown on a web invoice. If this is the case for a given product it will be listed on the product page. This is a rare occurrence and applies to shipments of excessive weight or volume, which requires shipping to be calculated manually. You will be contacted to agree with any changes in shipping charges.
Please contact our Customer Service Department within 24 hours if there is a problem with the order you received. All returns must be made within 30 days of your purchase.
Unopened products can be returned for a full refund of the purchase price. Products must be in original new condition, include complete packaging, all tags and be free from odors. Products must be shipped back to Hatashita International at the customers' expense. All merchandise must be insured properly by the customer. Refunds will be issued upon receipt of the returned products. Shipping charges cannot be refunded. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds. Prior to returning the item please contact us so we may confirm the return.
282 Marsland Drive Unit 2
Waterloo, ON, N2J 3Z1
While it is very rare, sometimes shipments are damaged during transit. Claims for damaged goods take time and proper documentation. Damaged or shorted shipments must be reported within 5 days of receiving the shipment in order to start the claim process. It is the responsibility of the receiver to inspect the shipment in its entirety before signing off on the shipment. In the rare case there is damage or a shortage it must be clearly noted and signed for by the driver as well as the receiver on the delivery paperwork. The paperwork must be submitted along with photos within the 5 day time frame.
Failure to provide the necessary documents will result in an incomplete claim and will not be accepted by the delivery company.