Fuji Solid Rank Belts - For Adults and Kids

• Quality 100% cotton.
• Heavy stitch and weave, includes 8 rows of stitching
• Built to endure years of hard training.
• Used in all martial arts

If you want to process a return, refund or exchange please use our claims portal

Free Shipping Policy (Canada Only)

• Retail orders only.
• Minimum order: $149.99 before tax.
• Exclusions apply: Some destinations do not qualify. Call us at 1-800-586-5836 to confirm eligibility.
• Oversized or heavy items are excluded and may incur additional charges.

Items NOT Eligible for Free Shipping

• Mats* Hatashita Tatami, Dax Tatami, Hatashita Pro-Roll, Dollamur roll mats, landing mats, folding mats, wall mats, subfloor cubes.
• Equipment* Heavy bags, medicine balls/stands, heavy bag stands, kettlebells, large kick shields, crash mats.
• All this items** may require additional shipping charges depending on your location. If so, we’ll contact you before processing your order.

Special Shipping Notes for Puzzle & Home Mats

• Puzzle Mats: Orders of 20+ pieces (20mm, 25mm, or 40mm) ship free to most locations in Canada. If extra charges apply, we’ll contact you prior to shipping.
• FUJI Home Mat System and FUJI Roll and GO: Customers are responsible for unloading upon delivery. Please ensure proper equipment or assistance is available.

Order & Shipping Details

• Billing & Shipping Addresses Must Match. Otherwise, your order will be rejected and refunded. Call to place an order manually if addresses differ.
• Order Cut-off: Orders placed before 11:00 AM ET ship same day. Orders after 11:00 AM or on weekends ship next business day.
• Delivery Times: Canada: 1-7 business days. International: Based on calculated rates
• Shipping Charges: May be manually adjusted for large or heavy items. We’ll contact you for approval if needed.

Final Sale

All embroidered items are final sale items. No refunds or exchanges on embroidered items

Clearance Items

• All clearance items are final sale and cannot be returned or exchanged under any circumstances.
• All sales of these items are final.

Personal Items

Due to safety considerations, personal items are not eligible for returns, refunds, or exchanges.

Personal items include, but are not limited to:

• Mouthguards
• Groin protectors
• Any other items intended to be worn in contact with the mouth or body for personal protection
• All sales of these items are final.

Damaged, Lost or Stolen Packages

Courier Shipments

My Package Has Been Marked as Delivered, But I Have Not Received It

• Please wait 48 hours after delivery is marked as completed before pursuing further action, as occasionally carriers will mark as delivered before delivery, or deliver multi-package parcels on separate days.
• If your package is missing for longer than 48 hours after it has been marked as delivered, please contact our Customer Support team at customersupport@hatashita.com. Please include your order number in your email.
• Note that neither Hatashita International nor the carrier can be held liable for stolen packages delivered without signature.

My Order Arrived With Missing Items

• If your order has arrived with missing items, please contact our Customer Support team at customersupport@hatashita.com. Please include your order number in your email.

My Package Has Arrived Damaged

• If your package arrives damaged, please contact our Customer Support team at customersupport@hatashita.com. Please include your order number in your email.

It Has Been Longer than 48 Hours and My Multi-Package Shipment is Missing Packages

• If it has been greater than 48 hours, and your shipment has not been delivered as complete, please contact our Customer Support team at customersupport@hatashita.com. Please include your order number in your email.

- Please note that shipping claims due to damaged or lost packages require 40-60 days for the carrier to process.

- Please contact us for next steps if you would like more information on how to pursue a claim.

- Claims must be submitted within 30 days of "delivered" status

- Please let our customer support team know if you have a sensitive delivery and would like to add "requires signature" to your order

Large Truck Load Shipments

My Order Arrived with Damage

• If your order has arrived with damage, please contact mats@hatashita.com. Please have photos of damage, and the Bill of Lading signed as "Damaged" by the receiver including in your email.

My Order is Later than the Estimated Transit Time

• If your order is later than the estimated transit time, please contact mats@hatashita.com for delivery updates. Please include your INV- number in your email.

- Please note that in the case of any and all large truckload shipments, the bill of lading must be signed as "damaged" in order to pursue a claim. The carrier will not accept responsibility without this.

- Due to liability restrictions, carriers will offload from the truck only. It’s the receiver's responsibility to bring the shipment inside of the facility.

Returns

To start a return, click here

• Timeframe: Contact us within 24 hours for issues; returns accepted within 30 days of purchase.
• Condition: Items must be unused, in original packaging, with all tags and no odors, no stains, no rips and no excesiver hair.
• Shipping: Return shipping and insurance are the customer’s responsibility. Shipping fees are non-refundable.
• Any free or promotional items included with your order are not eligible for return, refund, or exchange.
• Contact us before returning.
• Please Note for U.S. Customers: Returned or Refused packages from the United States are eligible for a refund of the item’s purchase price only. Unfortunately, duties, taxes/tariffs, and return shipping costs are non-refundable.  

Return Address:
HATASHITA INTERNATIONAL
134 Dearborn Place
Waterloo, ON, N2J 4N5
Canada