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Free Shipping Policy (Canada Only)

• Retail orders only.
• Minimum order: $149.99 before tax.
• Exclusions apply: Some destinations do not qualify. Call us at 1-800-586-5836 to confirm eligibility.
• Oversized or heavy items are excluded and may incur additional charges.

Items NOT Eligible for Free Shipping

• Mats: Hatashita Tatami, Dax Tatami, Hatashita Pro-Roll, Dollamur roll mats, landing mats, folding mats, wall mats, subfloor cubes.
• Equipment: Heavy bags, medicine balls/stands, heavy bag stands, kettlebells, large kick shields, crash mats.

Special Shipping Notes for Puzzle & Home Mats

• Puzzle Mats: Orders of 20+ pieces (20mm, 25mm, or 40mm) ship free to most locations in Canada. If extra charges apply, we’ll contact you prior to shipping.
• FUJI Home Mat System and FUJI Roll and GO: Customers are responsible for unloading upon delivery. Please ensure proper equipment or assistance is available.

Order & Shipping Details

• Billing & Shipping Addresses Must Match. Otherwise, your order will be rejected and refunded. Call to place an order manually if addresses differ.
• Order Cut-off: Orders placed before 11:00 AM ET ship same day. Orders after 11:00 AM or on weekends ship next business day.
• Delivery Times: Canada:
  • 1-7 business days
  • International: Based on calculated rates
• Shipping Charges: May be manually adjusted for large or heavy items. We’ll contact you for approval if needed.

Returns

• Timeframe: Contact us within 24 hours for issues; returns accepted within 30 days of purchase.
• Condition: Items must be unused, in original packaging, with all tags and no odors.
• Shipping: Return shipping and insurance are the customer’s responsibility. Shipping fees are non-refundable.
• Contact us before returning.
• Please Note for U.S. Customers: Returned or Refused packages from the United States are eligible for a refund of the item’s purchase price only. Unfortunately, duties, taxes/tariffs, and return shipping costs are non-refundable.  

Return Address:
HATASHITA INTERNATIONAL
134 Dearborn Place
Waterloo, ON, N2J 4N5
Canada

Final Sale/Clearance Items

• All clearance items are final sale and cannot be returned or exchanged under any circumstances.

Damaged Shipments

• Although rare, shipments may be damaged in transit. All claims for damaged or missing items must be reported within 5 days of delivery. The recipient is responsible for inspecting the entire shipment upon arrival. Any damage or shortage must be clearly noted and signed by both the delivery driver and the recipient on the delivery paperwork.
• To file a claim, submit the signed paperwork and supporting photos within the 5-day window. Incomplete documentation will result in a denied claim.