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Shipping & Return
Orders are shipped according to the weight of the shipment. Orders shipped within Canada should arrive within 1-7 business days.
International Orders will be shipped by Canada Post at the calculated rate.
Orders made before 1:00 pm, Eastern Time, will be sent that day. Orders made after 1:00 pm or on the weekend will be shipped the following business day.
Shipments that require extra shipping charges levied by Canada Post may not quality for free shipping. This is a rare occurance and applies to shipments of excessive weight or those arriving to extremely rural areas. You will be contacted to agree with any changes in shipping charges.
Please contact our Customer Service Department within 24 hours if there is a problem with the order you received. All returns must be made within 30 days of your purchase.
Unopened products can be returned for a full refund of the purchase price. Products must be in original condition and complete packaging. Products must be shipped back to Hatashita International at the customers' expense. All merchandise must be insured properly by the customer. Refunds will be issued upon receipt of the returned products. Shipping charges cannot be refunded. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds. Prior to returning the item please contact us so we may confirm the return.
While it is very rare, sometimes shipments are damaged during transit. Claims for damaged goods take time and proper documentation. Damaged or shorted shipments must be reported within 5 days of receiving the shipment in order to start the claim process. It is the responsibility of the receiver to inspect the shipment in its entirety before signing off on the shipment. In the rare case there is damage or a shortage it must be clearly noted and signed for by the driver as well as the receiver on the delivery paperwork. The paperwork must be submitted along with photos within the 5 day time frame.
Failure to provide the necessary documents will result in an incomplete claim and will not be accepted by the delivery company.
Hatashita International - 282 Marsland Dr. Waterloo, ON, Canada N2J 3Z1 - 800-586-5836